8FLX Support

Ask us a question and we’ll respond by email. You can also email admin@8flx.com directly.

Ask a question

Account & sign-in help

• Sign in with the email address you used to create your account.
• Forgot your password? Use Forgot password on the sign-in screen to receive a reset link.
• Not receiving email? Check spam and confirm the address on the account is current.
• Change your display name or username from Profile → Account.

Membership & billing

8FLX Premium starts with a free trial and then renews automatically until canceled. Your subscription is managed by whichever provider started it — Apple for iOS purchases, Stripe for web purchases. You can see your current plan and provider under Profile → Manage Membership.

Apple App Store subscriptions

• Purchases made inside the iOS app are billed and managed by Apple.
• Manage or cancel from iPhone Settings → Apple Account → Subscriptions → 8FLX.
• Apple handles all refund requests for App Store purchases; 8FLX cannot issue them.

Web / Stripe subscriptions

• Purchases made on 8flx.com are billed through Stripe.
• Update your payment method, view invoices, or cancel from Profile → Manage Membership, which opens the secure Stripe customer portal.

Restore purchases

If you already subscribed on iOS and your Premium access is not showing, make sure you are signed in to the same Apple Account used for the purchase, then open the app and use Profile → Manage Membership → Restore Purchases. Restoring never charges you twice. If access still does not appear, email us with the Apple Account email used for the purchase.

Account deletion vs. subscription cancellation

These are two separate actions. Deleting your 8FLX account does not automatically cancel an Apple or Google subscription — you must cancel through the App Store or Google Play as well. Canceling a subscription keeps your account and data intact and leaves Premium active through the end of the paid period.

Full details are in the Cancellation Policy.

Privacy & data requests

To request a copy of your data, correct information, or delete your account and personal data, email admin@8flx.com from the address on the account. See the Privacy Policy for what we collect and how it is used.

Feature help and technical issues

• Data not updating? Pull to refresh, then fully close and reopen the app.
• Still on an older build? Update 8FLX from the App Store, or hard refresh in your browser.
• Nutrition, hydration, fitness, sleep, and schedule entries are saved to your account and sync across your devices when signed in.
• 8FLX is general wellness software and does not provide medical advice — see the Medical Disclaimer and Terms of Service.

Contact support

Before you write, please include

• The email address on your 8FLX account
• Your device and platform (iPhone, Android, or web browser)
• The feature involved (for example Nutrition, Fitness, Membership)
• A brief description of what happened and what you expected
• Screenshots when they help show the issue

Never send passwords, full card numbers, or sensitive medical information. We will never ask you for them.